Returns Policy

If for any reason you are unsatisfied with any product you have purchased from us you may return it within 14 days for a refund or store credit.
The Criteria for returns is that: 
- The item/s is unused.
- If the product arrived in an inner box, that packaging is not damaged.
- The item/s arrives back to us in the same condition as you received them.

HOW do customers return items?

Please contact us on 1300 080 083 or email us sales@torto.com.au before return so we can discuss the best way to get the item(s) back to us.

SHIPPING for returns?

If there was a fault or error with the original product Torto will cover any additional Shipping costs. Please contact us prior to return so we can discuss options for return / replacement.

CREDIT for returns?

If an item is returned because of a fault with the product we offer either full refund or store credit. If an item is returned because you have changed your mind and meets the conditions detailed above we are happy to offer a full store credit.

Shipping address for returns?

Torto
71 Topham Road 
SMEATON GRANGE NSW 2567

 


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